FAQ

General

1. What is the lead time for my order?

As our treats are made to order to ensure that only the freshest treats are delivered to you and your furbaby, please give us 4-8 business days upon the confirmation of your order, to process your order and get your goodies shipped out to you!

2. Do you accept bulk orders and party favors?

Yes we do! Our treats are available in party-sized packets that are perfect for gift giving or birthday parties. Drop us a message on Instagram @minipawtisserie or email us at minipawtisserie@gmail.com to discuss the details.

 

Shipping and Delivery

1. What delivery options are available?

We offer island-wide delivery with a local courier at $5. Free delivery is provided for orders $80 & above (after discount).

2. Is tracking for my parcel available?

Yes, tracking is available with local courier. You will receive the tracking number via email once your order is ready for delivery.

3. Is self-collection available?

Yes, self-collection is available at Hougang Avenue 10 Block 411 S530411. Our lead time of 4-8 business days applies, and you will be notified via Whatsapp or Instagram once your order is ready for pick up.

4. Do you ship worldwide?

Unfortunately, we do not ship worldwide at the moment.

 

Payment

1. What payment options are accepted?

At the moment, we only accept payment via Paynow. Please indicate your order ID under your payment reference. An invoice will be issued to your email upon payment confirmation for orders made via our website.

 

Storage

1. How should I store the treats?

Store unopened and opened treats in the refrigerator in its original packaging or in an air-tight container. Storing the treats in an air-tight container will better allow the treats to maintain its freshness.

2. How long can I keep the treats for?

Our dehydrated treats are best consumed within 1 month from the date of manufacture. Alternatively, you may freeze them for up to 2 months.

3. How should I store your sprinkles?

All sprinkles should be store in the fridge immediately upon receival. Sprinkles are best consumed within 1.5 months from the date of manufacture.

Order

1. I have an issue with my order. How can I contact you?

Get in touch with us via email at minipawtisserie@gmail.com, or drop us a message on Instagram @minipawtisserie.